Tech Support

ZbestPayment

Summary

TechnicalSupport is the primary contact for new and existing merchants who havetechnical issues. Technical Support is responsible for all technical support of company products andservices provided to current and potential customers. Provide frontlinecustomer support, including hardware/software troubleshooting and diagnosis. Multitask merchant requests and productissues with a sense of urgency.Communicatetechnical concepts in layman’s terms. Establish and maintain relationships with merchants. Work withsales team, responsible for presenting quotes of IT hardware, software, andservice solutions to current/potential customers. Ensure merchant processing isreliable and secure.

Technical Support

Description

·        Knowledge of credit card processing operations,technology, and equipment

·        Proficient knowledge of installations,which includes pre-installation assessments and training of our customersregarding the use of company products and services

·        Ability to communicate with customers,employees, and vendors in a professional and courteous manner

·        Answering all inbound calls support newand existing customers with processing issues

·        Responsible for technical support formerchants remotely/onsite

·        Consults with sales to assess needs andpresent solutions

·        Ability to organize and prioritizemultiple work assignments

·        Performs all other related duties asassigned

·        Assist in basic IT support within theoffice

Requirement

·        6 months call center experience, technicalsoftware/product support experience required or equivalent combination oftechnical education and support experience

·        Knowledge of POS (point of sale) industryhardware, software, and procurement

·        Related experience in the computertechnical support field, onsite technician experience a plus

·        Proficient of Microsoft Office, word,excel & outlook required

·        Proven ability to work in a fast paced anddynamic environment

·        Must be able to adapt and learn new skills in a fast pacedindustry

·        Excellent communication both oral andwritten

·        Self-motivated, team player, detailoriented, and well organized

·        Passion of technology and desire to solveproblem

·        Learn and utilize software programsquickly and efficiently

·        Superior problem solving andtroubleshooting skills

·        Bilingual is a plus

Apply email   careers@zbestpayment.com