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Customer Support Specialist Summary Customer Support Specialist will provide ongoing support to our merchant base clients concerning service inquiry and technical support around our service line. Properly address caller questions/inquiries /or issues pertaining to any of the following, statement, equipment, interchange & auxiliary fee billing, funding & deposit reconciliation, transactional detail review & analysis, chargebacks, account maintenance & changes, cash advance balance, additional transaction volume etc. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Customer Support Specialist will take ownership of every call and responsible for the customer’s overall satisfaction. Description · Promptly answer telephone calls, e-mail, and web inquiries in our call center environment · Ability to multi-task, balance competing priorities and follow-through with customer · Identifying issues defined by customers · Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible · Constructively handle disagreements or conflicts to achieve a mutually agreeable solution · Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information · Team player and committed to client satisfaction Requirement · 1 year customer service experience, with call center experience preferred · Knowledge of merchant and/or bank products and services or payments industry experience · Exceptional computer skills – proficient with Microsoft Office · Ability to quickly learn and expand knowledge of processing industry · Ability to comprehend detailed procedural information · Bilingual - English/Chinese/Spanish is a plus but not required · Strong communication and interpersonal skills · Flexible and adaptable to quick changing environment · Strong problem solving skills
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发表于 2015-11-3 19:25:54