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CustomerSupport Specialist Summary Customer Support Specialist will provide ongoingsupport to our merchant base clients concerning service inquiry and technicalsupport around our service line. Properly address caller questions/inquiries /orissues pertaining to any of the following, statement, equipment, interchange& auxiliary fee billing, funding & deposit reconciliation,transactional detail review & analysis, chargebacks, account maintenance& changes, cash advance balance, additional transaction volume etc. Assistmerchants and other departments as needed with any merchant problem related toa merchant’s account. Customer Support Specialist will take ownership of everycall and responsible for the customer’s overall satisfaction. Description · Promptlyanswer telephone calls, e-mail, and web inquiries in our call centerenvironment · Abilityto multi-task, balance competing priorities and follow-through with customer · Identifyingissues defined by customers · Identifying,researching, diagnosing, and resolving customer issues, striving for first callresolution whenever possible · Constructivelyhandle disagreements or conflicts to achieve a mutually agreeable solution · Exceptionalcommunication skills – listen actively to clients, encourage two-way dialogue,communicate complex information · Teamplayer and committed to client satisfaction Requirement · 1year customer service experience, with call center experience preferred · Knowledgeof merchant and/or bank products and services or payments industry experience · Exceptionalcomputer skills – proficient with Microsoft Office · Abilityto quickly learn and expand knowledge of processing industry · Abilityto comprehend detailed procedural information · Bilingual- English/Chinese/Spanish is a plus but not required · Strongcommunication and interpersonal skills · Flexibleand adaptable to quick changing environment · Strongproblem solving skills
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发表于 2015-10-29 10:14:17